Mobile Support App
Support doesn't stop at the office. Give agents a mobile app to handle urgent issues, get alerts, and stay connected anywhere.
Present Situation
Urgent tickets come in after hours or when agents are away from desks. SLAs breach while waiting for someone to log in. On-call support means being tethered to a laptop.
Root Problem
Desktop-bound support doesn't match the mobile reality of modern work. Agents need flexibility without sacrificing responsiveness.
Impact of Inaction
After-hours SLA breaches. Agent burnout from inflexible on-call requirements. Missed escalations during commute or travel.
Current Cost
After-hours SLA penalties or customer impact. On-call agent turnover: replacement costs. Delayed escalation resolution: customer churn risk.
Expected Return
Enable true mobile support capability. Maintain SLAs around the clock. Improve agent work-life flexibility.
Ready to Implement This Solution?
Let's discuss how this AI solution can transform your helpdesk solutions.